New book shakes foundation of management Cutting costs on dealing with customers is the wrong direction, says Simon Caulkin in his article Jobs go east, service goes ...

Express Português The stick you are using to assess performance: does it help in understanding and improving performance? does it relate to its purpose, as established ...

Express Palavras-chave: precisão de formulação de declaração, em impacto, melhoria, John Seddon English: stick http://www.google.com.br/search?hl pt-BR q orienta ...