Skip to topic | Skip to bottom
Home
Ilanet
Ilanet.ServiceLevelsr1.1 - 02 Mar 2019 - 16:13 - GregorioIvanoff

Start of topic | Skip to actions
Keywords: knowledge intensive business services, innovation in cities, levels in knowledge, dynamic capabilities, call center


Português: níveis de serviços


EISENHARDT, K.; MARTIN, J. Dynamic Capabilities: What are they? Strategic Management Journal, 21: 1105-1121, 2000. Disponível em < http://doi.wiley.com/10.1002/1097-0266(200010/11)21:10/11%3C1105::AID-SMJ133%3E3.0.CO%3B2-E >. Acesso em 5 fev. 2009.

STRAMBACH, Simone. Knowledge-Intensive Business Services (KIBS) as drivers of multilevel knowledge dynamics. Int. J. Services Technology and Management, Vol. 10, Nos. 2/3/4, 2008. Disponível em < http://www.uni-marburg.de/fb19/personal/professoren/strambach/Publikationen/ijstmarticle.pdf >. Acesso em 2 nov. 2009.

-- GregorioIvanoff - 02 Mar 2019
to top


You are here: Ilanet > Estrategia > ServicosDeNegocios > NiveisDeServicos > ServiceLevels

to top

Direitos de cópia © 1999-2024 pelos autores que contribuem. Todo material dessa plataforma de colaboração é propriedade dos autores que contribuem.
Ideias, solicitações, problemas relacionados a Ilanet? Dê sua opinião
Copyright © 1999-2024 by the contributing authors. All material on this collaboration platform is the property of the contributing authors.
Ideas, requests, problems regarding Ilanet? Send feedback