WSJ: The 'Open Inbox'

The Wall Street Journal publicou uma matéria sobre CEOs que lêem e respondem, pessoalmente, mensagens de todos os seus funcionários.

Open inboxes appear to be more the rule than the exception at many major corporations. In a survey for The Wall Street Journal conducted last month by the Business Roundtable, a Washington group representing heads of big businesses, 39 out of 44 companies responding said their CEOs personally answer staffers' emails.

Advocates say such a policy is a powerful leadership tool that can nip crises in the bud, boost morale, uncover new ideas, and cut through corporate red tape. In the post-Enron era of CEO accountability, reading employee email helps the boss appear hands-on and accessible.

http://online.wsj.com/public/article/SB112890006139064049-PNxxU56QuvTOicPmJSXQnDrVmn8_20061010.html?mod=blogs

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